1. Acceptance and changes
These terms apply to HostKUB cPanel Hosting, Cloud Manage and ordered add-ons, including use by authorized representatives. Plan descriptions, orders and the service-level agreement form part of the contract. Updates are published on this website; changes affecting rights or charges are notified before taking effect and do not retrospectively remove accrued rights.
2. Accounts and activation
Provide accurate contact and billing information and have authority to order and host the supplied data. Activation follows verification of the order, payment and available capacity. Customers are responsible for authorized account users and must protect credentials and permissions. Customer accounts may not be sold or transferred without approval. Do not send passwords through ordinary email.
3. Invoices, payment and renewal
cPanel Hosting is billed annually; Cloud Manage and DirectAdmin Lite are billed monthly. The order or invoice states amounts, service periods, taxes and due dates. Pay by the due date and monitor renewals. Late or administrative fees apply only if disclosed before ordering. Overdue services may be suspended or terminated following notice through account contact channels. Back up data before service ends; recovery after termination depends on remaining data and is not guaranteed.
4. Credits, overpayments and exclusions
HostKUB offers no cash-back guarantee. Cancellation does not automatically entitle the customer to reimbursement. Approved reimbursements or compensation, and verified overpayments, are recorded as HostKUB account credit for service payments rather than cash or refunds to the original payment method. Licenses, domains and completed work may carry unrecoverable costs; applicable conditions are disclosed before ordering. Promotional or terms-violating services are assessed under their applicable conditions. Mandatory statutory refund rights remain unaffected.
5. Cancellation and recurring payments
Request cancellation through the customer system or support, identifying the service and intended end date. Cancellation takes effect on confirmation. Customers must separately cancel recurring payment instructions or subscriptions with their payment provider and export data before service ends. Reactivation depends on available capacity and charges agreed before work begins.
6. Fraud and payment disputes
Unauthorized personal information, payment instruments and falsified payment evidence are prohibited. The provider may investigate, suspend related transactions or services, and report matters to legally authorized bodies. Payment disputes or chargebacks are assessed using evidence; services with disputed payment may be restricted. Good-faith exercise of complaint rights is not treated as fraud.
7. Prices, promotions and add-ons
Prices are in Thai baht as stated in the order. New-customer or promotional prices do not retrospectively apply to existing services unless specified. Renewal changes arising from licenses, infrastructure, taxes or other costs are notified before the next period. Promotions follow their announced recipient, duration and plan conditions. DirectAdmin Lite is an optional add-on at 300 baht/month. Resource upgrades, IP changes, location changes and recovery work depend on availability and a quote before acceptance.
8. Infrastructure migration and service transfers
Server or infrastructure migration may change IP addresses and related settings. The provider communicates the plan and coordinates checks. Customers must keep backups before migration. Resources after migration will not be below the agreed plan unless the customer accepts a change. Service ownership transfers require approval, identity verification and agreement on any fees beforehand. Promotional benefits do not transfer automatically.
9. Cloud Manage assistance
Cloud Manage includes onboarding, server access, control-panel assistance, hosting and network investigation, and incident coordination. Code changes, application or database tuning, ongoing administration, specialist monitoring, migration and Cloud backups require separate agreement. Customers remain responsible for their software and configurations. No fixed response or resolution time applies unless agreed in writing.
10. Data location
Service data is hosted in the plan location or location agreed in the order. Singapore Cloud Manage plans use Singapore infrastructure. There is no assurance that all data remains in Thailand or the customer’s home country. Personal data handling and transfers follow the privacy policy and applicable law. Industry-specific compliance certification is not promised unless stated in writing.
11. Backups, website migration and data loss
cPanel Hosting includes daily JetBackup backups. Restoration uses available copies and does not guarantee every recovery point. Cloud Manage does not include automatic backups or migration unless separately selected. Migration depends on access, compatibility and the agreed plan. Maintain independent copies and verify migrated or restored data. The provider remains responsible for the agreed work and legal duties; provider backups do not replace customer copies.
12. Domains and plan benefits
cPanel Business and Pro include a .com domain for the active service lifetime when paid annually under the plan conditions. Registration depends on availability and registrar rules. Cancellation ends the free-renewal benefit. Customers are responsible for registrant details and renewals after the benefit ends. Transfers follow registrar rules and charges disclosed beforehand.
13. End users and resale
Customers are responsible for authorized end users’ content, resource use and activities. Resale is permitted only under an eligible plan or agreement. Resellers handle their own billing and first-line support; the provider deals with the account holder. cPanel Pro manages websites within one cPanel account and does not grant separate reseller cPanel accounts.
14. Network attacks and protection
DoS/DDoS attacks, unauthorized scanning or intrusion, and interference with other networks are prohibited. Targeted services may be filtered, temporarily null-routed or suspended to protect infrastructure and other customers. Repeated attacks affecting the network may lead to termination. Protection does not guarantee mitigation of every attack or uninterrupted availability.
15. Spam and email
Unsolicited advertising email, open relays, forged senders and spam-advertised sites are prohibited. Opt-in lists and existing-customer communications require a lawful basis and an unsubscribe mechanism. Customers must address complaints and compromised accounts. Sending limits or suspension may apply during remediation. Intentional or repeated abuse, or conduct causing IP blacklisting, may lead to termination.
16. Phishing, malware and prohibited content
Credential-stealing sites, malware, copyright or trademark infringement, unlawful threats or defamation, child sexual abuse material and adult content are prohibited. Services must not support unlawful activities. Compromised content must be removed and its cause remediated promptly. Intentional or repeated violations may lead to termination and disclosure to authorities where legally required.
17. Communications and software licensing
Communications must not threaten, harass or abuse staff. Abusive channels may be restricted while an appropriate service contact remains available. Operating systems and software must be properly licensed and compatible with the service. License circumvention and control-panel use beyond the purchased license are prohibited.
18. Content and resource monitoring
CPU, memory, storage and network usage are monitored for security, reliability and billing. Customer content is not routinely read. Access for support, abuse investigation or legal compliance is limited to what is necessary and follows the privacy policy. Detected incidents may result in remediation notices, restrictions or coordination with authorized bodies.
19. Torrent, IRC, proxies and high-risk workloads
Torrent use must not infringe rights or disrupt shared resources. IRC servers/bots, TOR relays/exit nodes and open proxies are prohibited. Game servers and streaming are outside standard cPanel Hosting and Cloud Manage scope. Restricted private proxies must not evade controls or facilitate abuse. High-load workload types require prior approval and suitable resources.
20. Traffic and network ports
Cloud Manage includes the plan’s monthly traffic allocation; unused traffic does not roll over. Approaching or exceeding the allowance may require reduced use, additional traffic or an upgrade, with charges disclosed beforehand; restrictions may apply until usage is within limits. Network ports are shared and do not guarantee continuous maximum throughput. Unlimited cPanel bandwidth remains subject to fair use and account capacity. Access to external websites or particular international routes is not guaranteed.
21. CPU and shared resources
CPU and network capacity are shared unless expressly dedicated. A vCPU allocation does not guarantee continuous exclusive full-core use. Sustained workloads affecting other customers may require load reduction, optimization or a different plan. Severe disruption may result in immediate throttling, restart or suspension. Plan-specific limits follow the terms disclosed and agreed before ordering.
22. Suspension, termination and responsibility
The provider may issue remediation notices and specify restoration steps. System threats, unlawful conduct or emergencies may require immediate suspension. Repeated or unresolved violations may lead to termination. Suspension or termination does not automatically entitle the customer to credit. Customers are responsible for their content and configurations; the provider remains responsible for agreed work and legal duties. Incident and compensation handling follows the SLA. Non-waivable rights and liabilities remain unaffected.
23. Budget VM traffic policy
Budget VM has a plan-specific allowance: S includes 1 TB and M includes 2 TB monthly, on a 100 Mbps port. Exceeding the allowance automatically limits speed to 10 Mbps until the billing period ends, with no overage charges or suspension for this excess traffic. Allowance and speed reset at the next period. This overrides general traffic-overage terms only, not non-payment or prohibited-use conditions.
24. VPS — APAC conditions
Value VPS — APAC and Storage VPS — APAC are self-managed, with no technical support or backups included. Customers manage installation, configuration, updates, security and independent data copies. Storage VPS is a destination for customer-managed files or backups, not a provider-operated backup service. Cloud Manage assistance and the Budget VM 4-hour response commitment do not apply. Infrastructure incidents are considered under the order and applicable SLA scope; this does not constitute technical support for customer systems.
25. Annual billing and included domains
VPS annual server fees are the monthly price multiplied by 12, less 10%. DirectAdmin license fees are excluded from the discount. Monthly traffic allowances remain monthly and do not pool into an annual quota. cPanel Business and Pro require a requested .com domain, subject to availability and registrar rules. If registration is unavailable, the provider contacts the customer to select an alternative. Submitting the order form does not confirm domain availability or successful registration.