Terms of Service
Does submitting an order activate the service immediately?
No. HostKUB verifies the order, payment and available resources before activation and then provides access details.
Will I receive a refund if I cancel?
Cancellation does not automatically entitle you to reimbursement. Approved reimbursements are recorded as HostKUB account credit, without limiting mandatory statutory refund rights.
Do published plan prices include VAT?
No. Published prices exclude 7% VAT. The order summary and invoice show the subtotal, tax and total.
Privacy Policy
How long does HostKUB keep personal data?
Data is kept as needed for service delivery and legal obligations, then deleted, destroyed or anonymized as described in section 7.
How can I request access, correction or deletion?
Use the contact details in the footer and identify your request as a personal-data request. HostKUB may verify your identity and will handle the request under applicable law.
What does the site use cookies for?
Necessary cookies support security and form submission; device storage may retain language or selections. Tawk.to chat loads only after you accept chat cookies. See section 8.
Service Level Agreement (SLA)
How do I request SLA credit?
Report the incident within 72 hours of discovery through the footer contact channels, with the service, incident period, symptoms and available evidence. HostKUB reviews it under section 6.
Is SLA credit paid in cash?
No. Approved credit is applied to the HostKUB account for service payments, subject to mandatory legal rights.
Does the Budget VM 4-hour response mean the issue is resolved?
No. It is the initial support response time, not a resolution deadline, and does not apply to VPS — APAC.